Shopify Integration Guide
Connect your Shopify store to Zamp for automated sales tax compliance.
Getting Started
Connecting Shopify to Zamp
Reach out to Zamp Support at [email protected] with your Shopify URL and collaborator code
Download and install Zamp in Shopify
Confirm you are connected on your Zamp Dashboard
What Data We Sync
Orders and transactions
Refunds, returns, and restocking fees
Customer locations
Product information
Tax collected
For details on how refunds, returns, and restocking fees are recorded, see Getting the Most from Zamp's Shopify Integration.
Common Questions
"My transactions aren't syncing"
Check these first: - Verify the Shopify integration is connected (green status) - Confirm you're looking at the correct date range - Check if there were any orders in the period
If still not syncing: - Contact support with your store URL
"Tax amounts don't match"
Discrepancies can occur due to: - Rounding differences between Shopify and state calculations - Tax-exempt orders - Product taxability settings - Shipping taxability by state
"I have multiple Shopify stores"
Each store needs to be connected separately
Make sure you're connecting the correct store to the correct Zamp account
Troubleshooting
Integration Shows "Disconnected"
Contact Zamp support for assistance
Missing Historical Data
Zamp syncs data from the connection date forward
For historical data, you may need to provide CSV exports
Contact support to discuss importing historical transactions
Duplicate Transactions
If you see duplicate transactions: - Check if you have multiple integrations connected - Verify you're not also uploading manual CSV files for the same period
--- Need help with Shopify? Contact [email protected]