Handling State Tax Notices
When you receive a tax notice from a state related to sales tax, don't panic! Here's how to handle common notices.
What to Do When You Receive a Notice
Forward the notice to our support team — Scan or photograph the notice and send it to us
Note the deadline — Most notices have a response deadline
Don't ignore it — Even if you think it's an error, notices need attention
Common Types of Notices
Payment Reminders / Past Due Notices
These indicate a payment wasn't received or processed. Our team will verify: - Whether the payment was made - If it was applied to the correct period - If there's a discrepancy with the state
Registration Confirmations
When you receive a new permit or registration certificate: - Keep it for your records - No action typically required - We'll update your account with the permit number
Permit Cancellation Notices
If you receive a cancellation notice: - This may be for an old entity - Contact us to confirm which entity/account it relates to - We'll advise if any action is needed
State-Specific Notes
Colorado / Denver
We file via Colorado Sales & Use Tax System (SUTS)
Denver has a separate eBiz portal for city taxes
If you receive a Denver notice, we may need your eBiz portal credentials
California
Keep permit certificates for your records
Return canceled permits as instructed
Multi-State Notices
If you receive notices from multiple states: - send them all together - We'll review each one and provide a consolidated response.
FAQ
Q: Do I need to respond to the state directly? A: In most cases, no. Forward the notice to us and we'll handle it or advise you on next steps.
Q: What if the notice says I owe money? A: Don't pay without consulting us first. The amount may be incorrect or we may have already addressed it.
Q: How quickly should I forward notices? A: As soon as possible. Notices often have 30-60 day response windows.
--- Need help? Forward your notice to [email protected]